COVID-19 Updates - #StayWithUs

Stay with us

 

A Message from Door County YMCA CEO Tom Beerntsen - March 23, 2020
 
 
Frequently Asked Questions
General

What are your business hours during the closure?

We're always happy to serve any of your needs online via email.  In the event you would like to speak to a staff member, the following hours are in effect at each program center:

  • Northern Door Center: Monday & Friday, 8:00 am to 4:00 pm
  • Sturgeon Bay Center: Monday - Friday, 8:00 am to 5:00 pm

 

Membership

I understand the Y will continue to draft my membership during the closure. Please tell me, how are those funds being used?

We are very thankful for the support of our members who are continuing their membership during the closure. Supporting the Y by maintaining your membership will allow us to: 

  • Operate programs for critical community needs, such as providing child care for the children of families who are working in the front line efforts to contain COVID-19. 
  • Ensure that we have sufficient funding to honor our promise to serve all without regard to financial ability once programming resumes through our Membership For All (MFA) program.
  • Support our staff with work options while normal operations are suspended, such as engaging and communicating with our Active Older Adult members.
  • Maintaining and cleaning our buildings in preparation of reopening.

 

Can I place my membership on hold?

We are happy to place your membership on hold at no charge upon request. To put your membership on hold prior to May's draft, please contact us by April 30. To make changes to your membership, contact:

 

I have personal items in a rental locker that I'd like to retrieve. Can I do that?

Yes, we're more than happy to accommodate you.  To make an appointment, contact:

 

Programs

Can I receive a credit for cancelled Winter 2 session programs?

Program credits will be given upon request. If you would like to invest your dollars in the Y to help sustain operations during this time, it will be appreciated and invested wisely in our important work. If you would like a program fee credited for future use, please contact the Sturgeon Bay Program Center (tfelhofer@doorcountyymca.org) or the Northern Door Program Center (jlardinois@doorcountyymca.org).

 

Do you have any virtual programming options while we're at home?

Our programming teams - from our Youth Department to Health Living Department - are working to develop engaging and interactive opportunities and resources for all in the community to take advantage of from the convenience of their own homes.  A link to our virtual programming portal will be made available soon; check back for updates!  Our MyY Virtual Resources page has you covered  |  Learn more

 

Will we be able to register for the next program session?

Due to the uncertainty regarding our ability to re-open and the state's current "Safer-at-Home" Order expiration after the scheduled start of our Spring Session, the upcoming Spring Session has been cancelled. Once allowed to re-open, we plan to offer free try-it classes (based upon instructor availability). Visit our MyY Virtual Resources page for virtual and on-demand fitness classes FREE to you during this time.

 

Category: News